Product Manager, Feature Development

Who we are

Our platform

What We Need

What You’ll Do

• Feature Roadmap Creation: Develop and manage the feature roadmap, identifying priorities based on customer needs, market trends, and business objectives. Break down large features into manageable tasks and deliverables.
• Feature Prioritization: Evaluate feature requests, balancing user demands with technical feasibility and business value to prioritize the most impactful work.
• User-Centric Feature Design: Collaborate with the UX/UI team to design features that provide an excellent user experience and address customer pain points. Incorporate feedback from user research to ensure new features are intuitive and easy to use.
• Cross-Functional Collaboration: Work closely with development, marketing, customer success, and other teams to ensure smooth feature delivery and alignment with broader product goals. Communicate feature requirements and project updates clearly across all teams.
• Agile Feature Management: Lead sprint planning, daily stand-ups, and retrospectives related to feature development. Ensure that features are delivered on time and that roadblocks are removed.
• Feature Testing and QA: Partner with the QA team to define feature test cases, ensure thorough testing is completed, and address issues quickly. Prioritize bug fixes based on feature impact and urgency.
• Customer Feedback Integration: Continuously collect feedback from customers and stakeholders to iterate on existing features and plan for future enhancements.
• Market Research and Competitive Analysis: Conduct research on industry trends, competitors’ features, and emerging technologies to keep Membership.io’s features competitive and relevant.

Specific Success Criteria / Outcomes

• Feature Roadmap Delivery: Create and maintain a clear and achievable roadmap for feature development, ensuring timely feature launches.
• Feature Success Metrics: Define and track key metrics for each feature, such as user adoption, engagement, and retention, to assess performance and make data-driven decisions.
• User-Centric Feature Design: Ensure all features are designed with a focus on user needs, simplicity, and intuitive design.
• Cross-Team Collaboration: Foster collaboration between the development, marketing, and customer success teams to ensure feature releases are well-coordinated.
• On-Time Feature Delivery: Consistently deliver features within the projected timeline while maintaining high quality.
• Customer Satisfaction: Gather and incorporate customer feedback into feature planning and development, ensuring high levels of customer satisfaction with the platform's features.

Functional Skills

• Expertise in managing feature roadmaps and prioritizing based on business value and user feedback.
• Ability to conduct user research and translate insights into actionable feature designs.
• Experience with Agile methodologies, including sprint management and team collaboration.
• Proven leadership in cross-functional teams, working with developers, designers, and marketers.
• Strong analytical skills for data-driven decision-making in feature development and optimization.
• Proficiency in planning and executing product feature launches, ensuring smooth adoption and customer success.

Leadership and Execution Behaviors for this Role

• Visionary Leadership: Clearly articulate the feature vision and goals, ensuring that the team stays aligned with the broader product strategy and user needs.
• Collaboration and Team Alignment: Foster strong working relationships across cross-functional teams to align feature development with company goals and priorities.
• User-First Mindset: Maintain a user-centric approach by ensuring that features solve real customer problems and deliver a seamless experience.
• Data-Driven Decision Making: Leverage data and customer feedback to make informed decisions about feature priorities, design, and improvements.
• Continuous Improvement: Proactively seek opportunities to enhance features post-launch through iteration and user feedback, always aiming for increased value and efficiency.
• Clear Communication: Effectively communicate progress, challenges, and decisions to stakeholders, ensuring transparency and alignment throughout the feature lifecycle.

Qualifications

• Years of Experience: 1-3 years of experience in product management, preferably within a SaaS or tech environment.
• Education: Bachelor’s degree in Business, Computer Science, Product Management, or a related field.
• Certifications (Nice to have):
• Certified Scrum Product Owner (CSPO) or equivalent Agile certifications.
• Google Analytics Individual Qualification (GAIQ) or similar certifications in analytics tools.

Benefits

• Competitive Compensation: Base salary with uncapped commission and performance-based incentives.
• Flexible Vacation: Start with 3 weeks of vacation in your first year, and enjoy unlimited vacation starting your second year.
• Personal Days: Unlimited personal days for planned time off (booked in advance).
• Flex Days: 10 flex days for last-minute personal or sick days, giving you added flexibility when unexpected events arise.
• Comprehensive Health Benefits: Full coverage for dental, vision, prescription medication, alternative health therapies, and life insurance (after 3 months).
• Professional Growth: Access to leadership training and role-specific development opportunities for continuous learning.
• Company Phone Plan: Optional company phone plan available after 3 months.
• Team Retreats & Celebrations: Join us for company retreats, live events, and celebrations throughout the year.
• Retirement Savings: RRSP contribution plan with employer matching (optional after 3 months).

Accommodations

Use of Artificial Intelligence (AI) in recruiting